Using intelligent check-in kiosks to beat the queue | SITA

 

The peak and troughs in the flow of passengers presents a challenge to many airlines and airports. One area where they could do with some help is to have kiosks which can be easily deployed when and where they are needed.

Using artificial intelligence and geo-navigation, SITA Lab has developed a new solution to meet this demand. KATE is an intelligent check-in kiosk that will autonomously move to busy or congested areas in the airport as needed, promising to relegate check-in queues to the past.

Using various data sources – including flight and passenger flow information – KATE can identify where additional check-in kiosks are required to reduce passenger queue times at check-in. KATE uses existing SITA data systems such as Day of Operations Business Intelligence and FlightInfo API.

Multiple robotic kiosks can be automatically or manually deployed simultaneously and in formation to assist passengers, providing airports and airlines greater flexibility in managing peaks in passenger flow. The kiosks can also communicate through a Cloud service to ensure that the right number of kiosks are at the right position when needed, making them highly responsive to changes in the airport.

SITA’s cutting-edge robotic kiosk makes use of geo-location technology to find its way through the airport. KATE will use Wi-Fi to connect to vital airline and airport systems, dispensing with the need for cabling or other fixed attachments. This allows the kiosk to move around freely across the airport terminal, using obstacle avoidance technology to avoid bumping into people or things.

One of the key benefits of SITA’s autonomous kiosk is that it can be deployed anywhere inside the airport as well as other offsite locations such as train stations. This is particularly relevant during periods of disruption – such as weather delays or flight cancellations – where additional kiosks can be moved from landside to airside to check-in large numbers of rebooked passengers. 

Back to the top
  • sita tweet
    RT @GigaSpaces: Great session by Paul Baker from @SITAonline https://t.co/dH4blBeUre

    14 hours ago from SITAonline
  • sita tweet
    From facial recognition to augmented reality, @CNBCi’s Joumanna Bercetche explores the innovations disrupting the t… https://t.co/R20yyY23hb

    15 hours ago from SITAonline
  • sita tweet
    .@CNBC’s ‘The Edge: The Future of Travel’ premieres in the UK & Europe tonight at 2200 BST & 2300 CET on CNBC Inter… https://t.co/rY9s28nvAO

    17 hours ago from SITAonline
  • sita tweet
    SITA’s #biometric ID management expert, Stephen Challis, was interviewed for @CNBCi’s The Edge, airing tonight on C… https://t.co/4uY7ZNJ93J

    19 hours ago from SITAonline
  • sita tweet
    At the 2019 #SITAEuroITSummit, Dr. Klemens Skibiski will be discussing how #DigitalTransformation is impacting and… https://t.co/2GQOCnlYh4

    yesterday from SITAonline
  • sita tweet
    #AI, #blockchain and #IoT are changing the way the air transport industry works together. Learn more about technol… https://t.co/WVZAb5jWK8

    yesterday from SITAonline
  • sita tweet
    Bernard Gustin, Chairman of Elia Group SA & previously CEO @FlyingBrussels will be talking about the technology tre… https://t.co/1sJlyCa8vi

    yesterday from SITAonline
  • sita tweet
    With the advent of @IATA Res 753, bag tracking has hit center stage in air transport. The 2019 SITA/ATW Baggage web… https://t.co/c46GWI63x9

    2 days ago from SITAonline
  • sita tweet
    RT @airlinesblog: Almost ready for take off! 🛫🛫 In just a few weeks, the #aviationfest is coming to #London again!… https://t.co/63zpLCmuU5

    2 days ago from SITAonline
  • sita tweet
    RT @FutureTravelX: NEW speaker announced for @FutureTravelX Global 2019! Sherry Stein, Head of Technology Strategy,… https://t.co/pQuEiZboRP

    2 days ago from SITAonline
  • sita tweet
    Available to view on demand, the 2019 SITA/ATW Baggage webinar focused on bag tracking and the many ways it can hel… https://t.co/UTeqjHPVje

    2 days ago from SITAonline
  • sita tweet
    At SITA we are working with #airports & #airlines to design a smooth and secure journey, reducing queues and improv… https://t.co/4i1XyYYGul

    3 days ago from SITAonline
Connect with us