Tracking bags to your doorstep | SITA
 

Tracking bags to your doorstep

Tracking bags to your doorstep

On those rare occasions when bags do go missing – whether it is due to weather or a missed connection – it is vital that airlines are able to recover and deliver the bag to its owner as soon as possible.

WorldTracer®, developed in cooperation with IATA, has for many years helped reduce baggage repatriation costs by matching mishandled baggage faster and at a lower cost.

SITA Lab have now taken the proven WorldTracer technology a step further, extending it to track home delivery. Working together with an airline and their courier company, SITA trialed the new solution which allowed the airline to hand over mishandled bags to couriers yet seamlessly track and confirm the delivery of those bags. 

With all this tracking data available at their fingertips, delivery is quicker and more reliable while passengers can be given an exact location of their bag every step of the way.

The courier company also benefits. Through the SITA WorldTracer Baggage Delivery Service application they can see the number of bags to be delivered, the destination and the expected delivery time.

At the same time, they can track their drivers in real-time on a map, making assigning bags extremely efficient. This allows the courier company to better manage their fleet and drivers, ensuring that they have the resources in place to support a reliable service and meet the requirements of the airline.

WorldTracer is part of SITA's Baggage Management solution. 

Related solutions & services

Baggage Management

Track and manage bags from check-in to final destination, comply with Resolution 753

Know more about Baggage Management
  • sita tweet
    Mobile updates around the status of passengers’ baggage is an added benefit for #airlines tracking bags across the… https://t.co/xG7q70T8Xl

    7 hours ago from SITAonline
  • sita tweet
    RT @augmentiq: And here's another helpful explainer, this time courtesy of @SITAonline. Check out their blog on how… https://t.co/HrKs5DvEwa

    8 hours ago from SITAonline
  • sita tweet
    Passenger flow technology is a boost for every #airport operator. From the moment a passenger arrives at the airpor… https://t.co/Qb3Fs5nWaz

    10 hours ago from SITAonline
  • sita tweet
    Travelers who received baggage collection updates on their mobile were 8.6% more satisfied than those who relied on… https://t.co/A1O3SEWKKE

    12 hours ago from SITAonline
  • sita tweet
    #NEWS: SITA’s Passenger IT Insights show the availability of mobile notifications at baggage collection is pushing… https://t.co/pIEPdydz3L

    15 hours ago from SITAonline
  • sita tweet
    Passengers who breeze through automated passport control are 3.85% more satisfied with the experience than those us… https://t.co/UMUmxFCg99

    2 days ago from SITAonline
  • sita tweet
    What are the highs and lows of passenger satisfaction along the #airport journey? Learn more in this blog post and… https://t.co/ynKt9aFqXF

    2 days ago from SITAonline
  • sita tweet
    Today’s air transport technology is ushering in a new era of #collaboration as aviation stakeholders step ever clos… https://t.co/wgeNOsO0EO

    2 days ago from SITAonline
  • sita tweet
    SITA is investigating new bag tracking capabilities that would ensure #OperationalExcellence by allowing passengers… https://t.co/tGxYzTYwGM

    2 days ago from SITAonline
  • sita tweet
    This year’s SITA Passenger IT Insights report shows that technology is undoubtedly giving passengers more control o… https://t.co/mCuXUfslLR

    3 days ago from SITAonline
  • sita tweet
    Every passenger wants to move from check-in to boarding with minimum fuss, no stress, no surprises and no queues. J… https://t.co/jWoZRFTu93

    3 days ago from SITAonline
  • sita tweet
    Every passenger wants to move from check-in to boarding with minimum fuss, no stress, no surprises and no queues. J… https://t.co/oEZ2CqF0ND

    3 days ago from SITAonline
Connect with us