Airport Self-Service Gates | SITA



SITA’s Airport Self-Service Gates can be used for many functions, including self-boarding and access control to airline lounges and other facilities. We also provide self-service gates for automated border control.

Equipped with 2D barcode readers, Airport Self-Service Gates accommodate near field communications (NFC) or magstripe technologies, as well as e-passports. They can be integrated with other airport systems to enhance passenger handling.

How it works

Airport Self-Service Gates include sensors, lights, barrier arms, an integrated boarding gate reader (BGR) and a receipt printer.

The 2D barcode reader communicates with the airline system. Upon recognizing a valid boarding pass, the gate opens. Once the passenger passes, the gate automatically closes behind him or her. An alarm sounds to indicate invalid boarding or an abnormal access attempt.

SITA provides a common interface and certifies gate devices from multiple vendors. This gives you choice in design to meet your preferences and capacity needs.

Airport Self-Service Gates

Airport Self-Service Gates click here to enlarge

Your benefits

Passengers – especially business travelers – like self-boarding. It has earned high marks in SITA’s Passenger IT Trends Survey (previously the Passenger Self-Service Survey) in recent years. Airport Self-Service Gates are fast and easy to use. In trials, they have significantly reduced the time it takes to board passengers. One airline reported boarding 90% of passengers in seven minutes.

Other benefits

  • Improved passenger flow
  • Reduced delays
  • Optimized staff time and resources


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Product finder

SITA provides the broadest portfolio of products and services to the air transport industry. Use the search below to find a product by name, feature, or benefit.

This product is part of the following solutions:

Passenger Processing

End-to-end passenger facilitation

SITA Smart Path™

Biometric self-service from check-in to boarding, automating the entire passenger journey

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