Departure Control Services | SITA



SITA Departure Control Services (DCS) is a fully integrated multi-host system for automated check-in, boarding and load planning. Tested and proven, it is among the most functionally rich systems in the market perfect for all airline tiers and models, and ground handlers that support multiple carriers. DCS supports all functionalities for the world’s major alliances with tier levels and priority passenger handling.


  • Complies with all standard IATA messages
  • Handles all customs and immigration requirements, including Secure Flight, PNRGOV, APIS and APP
  • Accepts passenger name lists (PNL) from any reservations system
  • Interface with all varieties of e-ticketing databases
  • Offers interline-through-check-in (ITCI)

Although available as a standalone system, it is fully compatible with other SITA systems such as Reservations, Airfare Price, Ticketing and Horizon® Weight and Balance and is integrated with merchandising to help maximize revenues. In 2014 alone, DCS checked in more than 167 million passengers worldwide.

120 global customers-airlines and ground handlers

How it helps

SITA DCS is ideal for airlines and ground handlers servicing multiple carriers with low-cost, hybrid and full-service operations.

DCS supports a broad range of self-service options, including web, mobile and kiosk check-in.

Key features

  • Self-manage approach offers easy integration to IATA-standard peripherals
  • Sophisticated check-in interface with efficient ‘drag and drop’ functionality, customer data and integrated seat maps
  • Shared seat maps between DCS and reservations maximizes revenue from seat locations
  • Fully automated to avoid user errors and dispatch delays
  • Automatic flight utilization can be accessed 72 hours in advance
  • Accommodates technologies such as magnetic stripe and 2D barcode printing and scanning
  • Automated load distribution for all aircraft types


  • Increased traveler satisfaction
  • Improved security
  • Lowered fuel costs
  • Optimized agent productivity

Why us?

SITA is a GDS-neutral supplier with no separate agenda in travel distribution and no third-party distribution network. Because SITA DCS is often sold with distribution systems, the need to protect third-party distribution networks creates a bias in the vendor-airline relationship. With SITA there is no such bias.

Our growing passenger services system (PSS) community is very well-balanced. It isn’t dominated by a single airline, tier or type. This means that SITA can respond to the needs of tier 2-4 and hybrid airlines as well as we can to tier 1 airlines. Every airline can participate in our innovation and product roadmap.

SITA customers benefit from the migration of core systems to next generation, open system platforms.

SITA Global Services

DCS is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

120 global customers-airlines and ground handlers

Horizon® Departure Control Services

Manage check-in and boarding smoothly, efficiently and profitably. Drive revenue and facilitate ancillary services.
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Horizon® DCS – Standalone System

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Core component of SITA Horizon® Passenger Services System (PSS), it can also be used by ground handlers and non-SITA PSS airlines as a standalone system, bringing check-in, boarding and related processes together to run smoothly and efficiently.

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This product is part of the following solutions:

Horizon® Passenger Management & Distribution

GDS neutral next-generation PSS for all airlines

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