Horizon® Consumer | SITA



Horizon® Consumer provides an easy-to-use interface that responds to desktop, tablet and smartphone screens, extending an airline’s brand and providing an extensive range of capabilities. Integrated functionality includes booking, making changes, storing preferences, ancillary purchasing, loyalty processes and payment. Booking is made easy with calendar shopping, cabin options and upsell opportunities in clear sight. Check-in is also easy with boarding passes as well as reminders delivered by the application.

How it helps

More than ever, airline customers are using tablets and smartphones to help them manage their journey independently. Not only does the consumer improve their overall travel experience, Horizon® Consumer also provides the airline with numerous benefits. These include increasing direct sales revenues, lowering the cost of service and improving passenger processing while simultaneously enhancing brand reputation.

Main features include:

  • Booking - streamline the way customers search for, book and pay for flights
  • Customer self-management - gives customers self-service features including the ability to change or cancel bookings made through direct channels
  • Ancillary services – makes it easier to select and purchase ancillary services such as prepaid seats, baggage and priority boarding
  • Customer profile - enhances the user experience including the ability for loyal customers to view their tier level and mileage balance information
  • Check-in - delivers a hassle-free self-service check-in
  • Localization - support customers from around the world with multiple languages, including right to left language support
  • Reporting – enables the airline to stay informed of activity and usage

Your benefits

  • Improves the overall travel experience
  • Increases direct sales revenues
  • Hastens passenger processing
  • Enhances brand reputation

Horizon Consumer is delivered on an Application Service Provider (ASP) basis.  SITA manages the technology while the customer manages their business.

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This product is part of the following solutions:

Horizon® Passenger Management & Distribution

GDS neutral next-generation PSS for all airlines

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