PassengerHandler | SITA



Ground handlers and airline staff acting as ground handlers for other airlines, often find they have to use a number of different departure control systems (DCSs). That means time-consuming and complex training is needed, as well as careful rostering based on staff proficiency for each different DCS.

SITA’s PassengerHandler removes those complexities by enabling ground handlers to access multiple DCSs over one simple, user-friendly, graphical user interface (GUI).

This product is available through SITA's ATI Cloud.

PassengerHandler Use cases
- 135 kb

Up to 2 minutes passenger processing time saved per agent

How it works

PassengerHandler’s GUI shows all information in the same format across different host systems, reducing or eliminating complexity.

Behind PassengerHandler sits a dedicated engineering team, ensuring the ongoing development and maintenance of the scripts, as well as proper customer deployment and training.


  • Support for check-in and boarding functionality, as well as some controller functions, from the same GUI
  • Support for legacy and IP host communication on SITA’s AirportConnect Open (CUTE platform)
  • Toggle between native screen and GUI for “expert mode”
  • Access airline system in “native” mode
  • Check in passengers
  • Customize check-in settings
  • Display passenger lists
  • Display and edit passenger information
  • Access Timatic service (database containing cross border passenger documentation requirements)
  • Allocate and change a passenger's seat
  • Print boarding passes (ATB) and baggage tags (BTP)
  • Process standby passengers
  • Offload, on-load and board passengers
  • Display flight information, inventory and seat plan
  • Print reports (DCP)
  • This product is available through SITA's ATI Cloud


PassengerHandler click here to enlarge

Your benefits

PassengerHandler provides the following benefits.

  • Shorter staff training time – training for PassengerHandler typically takes 1.5 days, after which an agent can check in several different carriers (contrast with how long it takes to train for DCS native mode entries)
  • Reduced training costs – shorter training time, plus the fact that once trained on PassengerHandler staff can check in any airline, greatly reduces training costs
  • Reduced staff costs – since PassengerHandler uses a familiar GUI, new staff do not need the same background in passenger handling as in the past
  • Reduced communications costs – all entries to the DCS are produced by PassengerHandler and are therefore error free, reducing communication time and costs
  • Enhanced staff productivity – staff can check in passengers on different airlines DCSs – without having to be familiar with the “character-mode” entries for each of these systems
  • Greater flexibility for staff management – since staff can be scheduled for check-in on different carriers, rostering issues that occur when only limited pools of staff are trained on individual carriers do not arise


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

PassengerHandler Use cases
- 135 kb

Up to 2 minutes passenger processing time saved per agent

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This product is part of the following solutions:

Passenger Processing

End-to-end passenger facilitation

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