WorldTracer® | SITA

 

Overview

SITA WorldTracer® is the only global tracing and baggage matching system.

The mishandling of baggage is decreasing each year according to SITA’s annual Baggage Report. However, bags continue to be mishandled at the rate of 40 per minute, worldwide, with transfers the chief culprit. How airlines resolve the problem has a powerful impact on customer satisfaction.

Are you trying to locate a misplaced bag?

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WorldTracer offers a range of modules that encompass tracing, management, claims processing, the web and now WorldTracer Tablet®.

WorldTracer Tablet’s intuitive graphical user interface allows agents to offer passengers more personalized services. Mobile agents can roam the airport to help passengers at baggage carousels or wherever they are to report mishandled baggage and trace their status. Agents can help make potentially stressful situations bearable and manageable.

WorldTracer, developed in cooperation with IATA, reduces baggage repatriation costs by matching baggage faster and at a lower usage-basis cost. This is why more than 500 airlines and ground handlers at over 2,800 airports use SITA WorldTracer worldwide.

  • Proactive claims management

    With [WorldTracer Tablet], we can proactively manage
    baggage claims from anywhere in the airport. The whole
    process takes around five minutes, half the time customers
    normally spend finding the right counter and filling in forms
    on desktop terminals.

    Dato’ Mohd Salleh Ahmad Tabrani, Director, Customer Services Division, Malaysia Airlines
Download
WorldTracer® Use cases
- 214 kb

WorldTracer is in use at 2,800 airport locations

How it helps

Airlines and ground handlers need a standard global method of reporting and tracing lost baggage. It is expensive for airlines to maintain their own in-house systems. Ground handlers need to reduce the cost of managing multiple systems by having one system that meets all their airline customers’ data requirements.

Using SITA WorldTracer® airlines and ground handlers can address these inherent costs while meeting the IATA mandated baggage tracing requirement. It repatriates bags faster, which improves the customer experience and reduces costs. And with one global system, airlines and ground handlers can lower their training time and costs. 

Key features

  • Global tracing and matching database
  • Graphical user interface (GUI) with legacy connectivity
  • Web service interface for customers wishing to build their own application
  • Direct passenger self-service options enable passengers to check the status of their bags via the internet
  • SMS and email passenger notifications
  • Baggage statistical reports

Benefits

  • Reduced total cost of ownership (compared to in-house systems)
  • Enhanced baggage mishandling performance
  • Improved customer service
  • Reduced costs of mishandled bags
  • Decreased training requirements (when using GUI and tablet devices)
  • Lower legacy connectivity costs (when using WorldTracer Web)

Why us?

By providing the only global lost-and-found baggage database, SITA WorldTracer® reduces fraudulent claims while finding bags wherever they turn up. Because WorldTracer is a modular system, airlines and ground handlers pay for what they use – not for what they don’t. And only WorldTracer provides 32 reports designed by the industry to monitor performance.

All this with no capital expenditure and no ongoing staff or infrastructure to maintain.

Training is available for this and other products through air travel solution training.


SITA Global Services

WorldTracer is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

  • Proactive claims management

    With [WorldTracer Tablet], we can proactively manage
    baggage claims from anywhere in the airport. The whole
    process takes around five minutes, half the time customers
    normally spend finding the right counter and filling in forms
    on desktop terminals.

    Dato’ Mohd Salleh Ahmad Tabrani, Director, Customer Services Division, Malaysia Airlines
Download
WorldTracer® Use cases
- 214 kb

WorldTracer is in use at 2,800 airport locations

Good news on baggage for airline passengers - will 2018 be the turning point?

Passengers will enjoy real-time baggage notifications and fast self-service bag drop while airlines increase baggage tracking. Get the latest in the SITA 2018 Baggage Report.
Read more

WorldTracer® Tablet

Designed for airline and ground handling agents, it enables them to roam the airport to help passengers wherever they are.
Watch the video

Fraport speeds up repatriation of delayed bags at Frankfurt Airport with SITA's WorldTracer Tablet

Using the new mobile service, agents can trace and rebook bags faster and on the spot. 
Read more

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This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination, comply with Resolution 753

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