WorldTracer® | SITA

 

Overview

WorldTracer® provides airlines and ground handlers with a simple, global solution for reporting and tracing lost baggage. WorldTracer® can help reduce costs, simplify your systems and procedures, and improve the passenger experience.

With WorldTracer® you can:

  • Repatriate lost bags faster and more efficiently
  • Provide a more personalized service for your customers
  • Reduce the cost of managing multiple in-house systems
  • Meet all IATA mandated baggage tracing requirements
  • Significantly lower training costs and capital expenditure

WorldTracer® offers a range of modules that delivers unparalleled tracing, management and claims processing capabilities. The new WorldTracer® Baggage Delivery Service provides a fully-automated end-to-end solution for the speedy delivery of delayed or mishandled bags. With sophisticated reporting tools and real-time tracking, couriers and airlines can repatriate bags to a passenger’s home or hotel quickly and efficiently.

WorldTracer®, developed in cooperation with IATA, reduces baggage repatriation costs by matching baggage faster and at a lower usage-basis cost. That’s why more than 500 airlines and ground handlers at over 2,800 airports use it.

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  • Proactive claims management

    With [WorldTracer Tablet], we can proactively manage
    baggage claims from anywhere in the airport. The whole
    process takes around five minutes, half the time customers
    normally spend finding the right counter and filling in forms
    on desktop terminals.

    Dato’ Mohd Salleh Ahmad Tabrani, Director, Customer Services Division, Malaysia Airlines
Download
WorldTracer® Use cases
- 214 kb

WorldTracer is in use at 2,800 airport locations

How it helps

It can be extremely expensive for airlines and ground handlers to maintain their own in-house systems. By providing a standard global solution for reporting and tracing lost baggage, WorldTracer® can help drive down costs and streamline your operations.

  • Reduce overall costs – By doing away with multiple in-house systems, WorldTracer® can save you time and money and ensure your day-to-day operations run more smoothly
  • Improve performance – By reuniting passengers with their lost baggage faster and more effectively, you can reduce costs and enhance their experience
  • Upgrade customer service – With sophisticated technological solutions such as the WorldTracer® Tablet’s graphical user interface, you can offer passengers a more personalized, hassle-free service
  • Centralize operations – By providing a global lost and found baggage database, WorldTracer® can reduce fraudulent claims and locate lost luggage anywhere in the world

Key features

  • Global tracing and matching database
  • Graphical user interfaces (GUI) with legacy connectivity
  • Web service interface for customers wishing to build their own application
  • Direct passenger self-service options enable passengers to check the status of their bags via the internet
  • SMS and email passenger notifications
  • Baggage statistical reports

Benefits

  • Reduces total cost of ownership (compared to in-house systems)
  • Enhances baggage mishandling performance
  • Improves customer service
  • Reduces costs of mishandled bags
  • Decreases training requirements (when using GUI and tablet devices)
  • Lowers legacy connectivity costs (when using WorldTracer® Web)

Why us?

WorldTracer® is the world’s only bag tracing and matching system. With our global lost and found database, you can cut down on fraudulent claims and track lost luggage anywhere in the world. WorldTracer® can save you time and money, improve performance and streamline your operations.

All this with no capital expenditure and no ongoing staff or infrastructure to maintain.

SITA Global Services

WorldTracer is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

  • Proactive claims management

    With [WorldTracer Tablet], we can proactively manage
    baggage claims from anywhere in the airport. The whole
    process takes around five minutes, half the time customers
    normally spend finding the right counter and filling in forms
    on desktop terminals.

    Dato’ Mohd Salleh Ahmad Tabrani, Director, Customer Services Division, Malaysia Airlines
Download
WorldTracer® Use cases
- 214 kb

WorldTracer is in use at 2,800 airport locations

Baggage IT Insights 2019

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SITA-ATW Baggage Webinar 2019

Watch this webinar recording to hear industry experts discuss the latest innovations in baggage tracking capabilities.
Watch the webinar
11
Mar
2019
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