SITA Global Services | SITA


SITA Global Services

Service excellence is at the heart of everything we do for you

We know that the level of service SITA provides around our solutions and technology is fundamental to your business success. That’s why SITA is committed to delivering service excellence.

SITA Global Services (SGS) delivers service excellence across the globe 24/7, constantly maximizing IT uptime and minimizing disruption. It is supported by 2,000 service professionals dedicated solely to the air transport industry (ATI).

How we do it

We look ahead, we solve problems before they develop. We anticipate your needs and deliver excellent service.

Managed Services 

We provide secure, world-class multi-vendor service management and a broad portfolio of fully managed services for airlines and airports.

And, through a fully customizable range of services, we match your changing needs and ensure maximum uptime.

SITA Managed Services lets our customers focus on their core business while we fully manage their outsourced IT services for airlines and airports.

Facts & Figures
Follow-the-sun support model
dedicated aviation specialists and engineers
customers Global Customer Services support worldwide
of major incidents proactively detected by command centers in 2017

What our customers say See all customer stories

Always reliable and available

Our air transport industry specialists ensure your operational IT systems are always reliable and available—around the clock, around the world.

SITA Command Center

100% dedicated to the ATI

SITA Command Centers operate 24/7 - powered by people and using the latest tools and technology. Our goal is to improve service availability and reliability via continuous monitoring and troubleshooting.

SITA Data Centers

Safe, secure, reliable

SITA Data Centers store core business and operational data for the entire industry, hosting applications for hundreds of airports and airlines worldwide. Best of all, we're flexible. SITA can increase or decrease your processing and storage capacity to meet your business needs.

Back to the top
  • sita tweet
    ‘Do tracking points improve baggage delivery?’ | the 2019 SITA-ATW Baggage Webinar will delve into the results of t…

    8 hours ago from SITAonline
  • sita tweet
    SITA’s baggage expert, Peter Drummond joins @IATA’s Andrew Price and @aegeanairlines’ Timos Korosis on the 2019 SIT…

    17 hours ago from SITAonline
  • sita tweet
    The goal of bag tracking is to deliver more accurate baggage handling but has tracking bags along four key points i…

    23 hours ago from SITAonline
  • sita tweet
    Results from the 2019 Baggage IT Insights revealed a strong demand for #airlines and #airports to provide real-time…

    yesterday from SITAonline
  • sita tweet
    New #BLOG: Passenger numbers reached an all-time high of more than four billion last year, resulting in a record 4.…

    2 days ago from SITAonline
  • sita tweet
    MT @LandBlockchain: #Blockchain is reaching for the sky! ✈️ @aeron_aero, @SITAonline, @travelchainio and…

    2 days ago from SITAonline
  • sita tweet
    In his latest blog post, SITA’s baggage expert Peter Drummond explains everything you need to know about the route…

    2 days ago from SITAonline
  • sita tweet
    “The more you track bags, the better the service.” Hear what else SITA CEO, Barbara Dalibard, had to say on results…

    3 days ago from SITAonline
  • sita tweet
    RT @JeffBezos: We’re investing $1.5 billion in our new air hub to get you your packages faster. Three million squar…

    3 days ago from SITAonline
  • sita tweet
    Did you catch Barbara Dalibard on @DubaiEye1038FM’s Business Breakfast yesterday morning? She was on the show to ta…

    3 days ago from SITAonline
  • sita tweet
    RT @NSF_Suzanne: Great end to the day yesterday. You can tell by my cheesy smile...but then I’m always happy when…

    3 days ago from SITAonline
  • sita tweet
    RT @Phocuswright: Sean Farrell of @SITAonline: the investment in biometric technology is rapidly rising.…

    3 days ago from SITAonline
Connect with us