Track and manage bags from check-in to final destination | SITA



Delivering passengers’ bags from A to B may sound simple, but we all know it’s easy for things to go wrong. Passengers also spend a lot of time worrying that their bags will go astray. It’s no surprise then that baggage management is a leading investment priority for airlines, airports and ground handlers. 

The SITA 2019 Baggage IT Insights research shows that the total number of mishandled bags has dropped over the past decade. It has plummeted by a massive 47%, from 46.9 million in 2007 to 24.8 million in 2018. The annual bill footed by the industry has also shrunk 43% to $2.4 billion, down from $4.22 billion in 2007. 

Everyone in the industry needs to be trying to reduce the rate of mishandled bags, by adopting the latest technology, including tracking. 

Baggage Management is the most advanced, comprehensive and flexible baggage solution ever developed. It gives you greater efficiencies, reduced costs and happier passengers. You’ll know precisely where every bag in your care is at every step of its journey. And if luggage should be mishandled, we’ll help you return it to its rightful owner in no time at all.

Put your bags in our hands

Discover why SITA Baggage Management offers the most advanced, comprehensive and flexible end-to-end baggage solution ever developed.

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Baggage Management

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Why us?

SITA is the only single-source vendor covering all areas of baggage management. We’ve been the recognized leader in bag tracking and tracing for over 25 years. You can find our systems in every major airport in the world. As an example:

  • BagFast is in use with 20+ airports 
  • BagJourney is currently in use with 25+ of the world's leading airlines and airports  
  • BagManager has 85+ customers and is in use at over 200 airports around the world  
  • BagMessage, has 160+ customers and is connected to over 560 airlines, 400 airports, 35 host departure control systems, and numerous third-party systems worldwide. It processes over 3.36 billion baggage messages a year
  • WorldTracer® is in use with over 500 customers at some 2,800 airports globally. It repatriates nearly 60% of mishandled bags in just in 1.6 days.
  • WorldTracer® is sponsored by IATA as the industry baggage tracing service of choice. As such, it’s recommended by IATA to its member airlines.  

Want to talk to us?

There are many ways to implement Baggage Management. Let our experts help identify the right solution for you.

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SITA Global Services (SGS)

Baggage Management is supported by a dedicated multilingual operations team. They provide monitoring and support 24 / 7 / 365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.


Put your bags in our hands

Track and manage bags from check-in to final destination and be prepared to comply with Resolution 753.

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Baggage IT Insights 2019

With more than 4.27 billion bags, how is the industry coping with growth?
Read more
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