Baggage Management | SITA



No matter how smooth and enjoyable the passenger experience, a single mishandled bag can undo it all. Whether you are with an airline, airport or ground handler, SITA’s Baggage Management portfolio helps you improve baggage management and enhance customer experiences. This is made possible by our commitment to operational excellence through efficient processes. Our data-rich range of complementary products lets you globally track, trace and manage baggage through every step of the baggage handling process.

Gathering data from multiple sources, our Baggage Management portfolio gives you unrivaled end-to-end visibility. This helps to boost operational efficiency, reduce bag mishandling and lower costs. It also helps you to achieve IATA Resolution 753 compliance and to share baggage status data with your passengers.  

Put your bags in our hands

Discover why SITA Baggage Management offers the most advanced, comprehensive and flexible end-to-end baggage solution ever developed.

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Baggage Management

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Why us?

SITA is the only single-source vendor covering all areas of baggage management. We’ve been the recognized leader in bag tracking and tracing for over 25 years. You can find our systems in every major airport in the world.

WorldTracer® is sponsored by IATA as the industry baggage tracing service of choice. As such, it’s recommended by IATA to its airline members.

With BagMessage, SITA provides unparalleled coverage, distributing more than 3.36 billion messages each year. This coverage allows us to provide value-added services – such as BagJourney and BagConnect – based on the baggage messages we already distribute.

Want to talk to us?

There are many ways to implement Baggage Management. Let our experts help identify the right solution for you.

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SITA Global Services (SGS)

Baggage Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.


Put your bags in our hands

Track and manage bags from check-in to final destination and be prepared to comply with Resolution 753.

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Baggage IT Insights 2019

With more than 4.27 billion bags, how is the industry coping with growth?
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News releases

Tracking bags drives 66% improvement in baggage delivery

Improvement reflects benefit of tracking bags as they are loaded onto the aircraft
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RFID - back on the agenda

RFID holds the potential to save the industry more than US$3 billion over the next seven years. IATA and SITA outline the business case.
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